Your right to privacy is respected by us. This privacy statement explains what information we might gather about you and how we might use it. Please carefully read this privacy statement.
About Us
Any references to “we” or “us” in this privacy statement refer to Ravana Pool Club, who will be the controller of any personal data processed in accordance with its terms.
Types of Personal Data
- We may gather and use the following categories of personal data:First and last names as well as other identifying details.We may keep a record of your name, position, birthdate, and country of citizenship.
- Information about your contact information, personal account, or registration.Your contact information, including your email address, home, cell, and/or business phone numbers, office address, and company name.
- Details about your purchases, bookings, and reservations. We gather and process your information when you make a reservation with us, including the specifics of your booking, the cost, and the date of your reservation or booking. Additionally, we also gather and process data about your purchases.
Sensitive Information
- We take into account specific categories of personal data, such as a customer’s medical condition, special service requests, such as requests for special meals or special assistance, and we keep records of clients who may have violated the law or jeopardized the safety of others..
- We may share your personal information within our group or with third parties we have a direct marketing agreement with.
- We might use the images and videos you tag us in on social media for a variety of marketing purposes.
Updating this Privacy Policy
We may periodically update or modify this Privacy Policy to comply with legal requirements or to better suit our evolving business needs. Depending on the significance of the changes we make, we will take the proper steps to notify you when we update our Privacy Notice.
<!–We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully.
About Us
In this Privacy Policy, references to “we” or “us” are to 98 Holdings Pvt Ltd as Ravana Pool Club, a company incorporated in Sri Lanka whose registered office is at Badulla road Hela Halpe Bandarawela. , who will be the controller of any personal data processed as described in this Privacy Policy.
Types of Personal Data
We may collect and process the following types of personal information:
- Name, last name, and other identifying information.
We may record your name, title, email, phone and your nationality.
- Your contact details and personal account or registration details.
Your contact details include your email, telephone number (home, mobile, and/or business), home and/or office address, and company name.
- Information about your reservations, bookings, and purchases.
When you make a reservation with us, we collect and process your information, including details about your booking, prices, and the date of your reservation or booking. In addition, we also collect and process information relating to your purchases.
- Our communication with you.
When you send us an email, telephone, or other communication, or through our social media, we may register your communication with us. When you contact us, our customer service will register your questions, complaints, needs, or another purpose in our database. We may also collect the information you choose to share with us, for instance, when you fill out our customer survey, fill out a suggestion or complaint form, or submit for a contest held by us. Should these contests be in conjunction with other partners, these partners will also have access to registration data.
- Use of our website, social media accounts, and other digital media.
When you visit our website or social media accounts, we may collect information such as IP address, browser type, operating system, referring website, web-browsing behavior, device ID (for mobile apps only), and app use.
Sensitive Information
- We consider certain categories of personal information such as medical conditions, special service requests, such as special meals, special assistance, or other special requests such as sensitive data. We may collect, use and share sensitive information with third parties for purposes stipulated in this privacy policy. For example, we keep records of customers who allegedly committed a crime or harmed the safety of others.
- You may also share your sensitive information with us, for instance, your medical condition because you need medical assistance or you have been permitted (with written evidence) to attend our venue with such a medical condition or you request a special meal we can offer which may refer to your religion. By providing information that may be considered sensitive information, you agree that we may collect and process, including the share this information with our third parties to help us tailor our service to you, as described in this privacy policy. If you choose to withdraw your consent, we may not provide the service which you have requested.
Collection of Information
- Ravana Pool Club may collect your personal data in various ways, for instance when you make a booking, use our website, register for membership, purchase our products through one of our retail stores/ticketing office/travel agency/partner websites, communicate with us via social media, reservations center, and other indirect channels.
- We may receive information about you from our group (UHE Group), partners, service providers, third parties contracted with us, or public authorities who are legally entitled to disclose that information.
- When you choose to use a third-party platform to make a booking, such as a travel agent, online sales agent, or media partner, we may receive your personal data from them and you are also subject to their privacy policy. When you have purchased from our partners, they may share your booking reference, name, email, phone number, and ticket number with us.
Use of Your Information
By accessing our website via any means, you agree that your personal information may be collected, stored, used, and shared by us and our partners, third parties we work with, or other institutions that are legally entitled to inquire with us regarding legal matters, for any of the following purposes:
- to comply with legal interest and regulatory compliance requirements applicable within and outside the territory of Sri Lanka to Ravana Pool Club.
- to provide our services to you during your time with us.
- to identify you in relation to emergencies purposes
- to announce and notify you in connection to your booking with us;
- to enhance our promotional or marketing at Ravana Pool Club or with other parties contracted with us;
- to store your personal data for a period of time in accordance with applicable laws and regulations;
- to facilitate our membership program;
- to make a profile for consumer behavior.
Legal Basis for Processing Your Information
- Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
- However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.
- If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).
- Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Disclosure of Your Information
We may disclose your personal information to third parties for the following purposes:
- To facilitate your bookings with us
- To provide your booking arrangement with us, we may disclose your personal data with our group (Ravana Pool Club) and other companies involved. When you purchase our services through a travel agent or another third party, we also disclose your personal data.
- To support services we associated with your booking.
- We cooperate with third parties to provide our services, such as IT support providers, social network providers, marketing agencies, banks, insurance providers, and hotels. All such third parties will be required to adequately protect your personal data and only process it in accordance with our instructions.
- To support our membership program
- We disclose your personal data to our group (UHE Group), bank, and our affiliated partners when you use your membership to purchase products or services within our group or partners.
- To comply with a legal obligation
- If we are under a duty to disclose or share your information in order to comply with any legal obligation, or ordered by authorized institutions, in order to enforce or apply our policies and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organizations for the purposes of any criminal offenses.
- To enhance our marketing purposes
- We may disclose your personal data within our group or third parties contracted with us for direct marketing purposes.
These parties use of your personal data may be subject to their own privacy policies and which we suggest you familiarise yourself with in the relevant circumstances set out above.
Data Retention and Security Measure
- We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements) or as long as required for the purposes described in this privacy policy.
- Ravana Pool Club will make our best effort to protect your personal data against loss or unlawful use by providing appropriate technical and organizational measures.
Your Rights
You have the following data protection rights:
- You can request access to and be entitled to update and amend your personal data for our membership program.
- In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information. Again, you can exercise these rights by emailing us at frpc@thesecrethotels.com with the subject “Customer Rights-Data Protection”.
- Similarly, if we have collected and processed your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. However, if you withdraw your consent, please be informed that it may have implications for our service provided to you.
- You are welcome to exercise any other rights under applicable data protection law and regulations by emailing us at frpc@thesecrethotels.com with the subject “Customer Rights”.
International Data Transfer
Ravana Pool Club may transfer your personal data to countries other than your country of residence. We take this measure in order to fulfill your booking arrangements or because our group companies, partners, or service providers have operations in countries across the world. Where necessary, Ravana Pool Club will endeavor adequate protection to comply with the requirements of international data transfer under applicable data protection laws.
Updating this Privacy Policy
We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website. By continuing to access the Website, your access and use will be subject to these updates and amendments.
Contacting Ravana Pool Club
If you have any questions, comments, or complaints about this Privacy Policy, please contact us using the details below with a clear subject (PRIVACY POLICY) to:
Ravana Pool Club
Uva Greenland Estate
Ella Passara Road Sri Lanka.–>
